Support Center

I didn’t get my password - what should I do now?

Last Updated: Jul 02, 2013 05:21PM AEST
When you sign up for an SMSGlobal account, we will send you a temporary password by SMS to use when you first log-in to your account. If you are yet to receive your SMS, there are a number of steps you can take to troubleshoot or resolve the issue. 
 

1. Is your mobile phone in reception range and switched on?

Please ensure that you have your mobile with you, that it has mobile reception, is switched on and able to receive SMS messages. If your phone is not able to receive any messages due to one of these issues, check first to ensure it is working and wait for your SMS password to arrive.
 

2. Did you enter your mobile number in international format?

Our system will attempt to deliver an SMS password to the number you provided during sign up. If this number is formatted incorrectly, SMSGlobal will not be able to deliver your the SMS password correctly. For example, if your phone number is +9194 4521 5621, then:
  • Incorrect: 0919445215621 Or 0011919445215621
  • Correct: 919445215621
 

3. Did you enter your mobile number correctly?

Typos do happen! Is is possible that your mobile number was incorrectly entered during sign up? If you think this may be the case please contact our support team who will be able to check this for you and update your number. When contacting support, please be sure to include your username, and actual mobile number to the support team check for any potential issues.
 

4. Please wait for 15 minutes to see if the delivery is resolved.

Once you have successfully completed the sign up form, your SMS password is instantly sent to the carrier network. On rare occasions, upstream issues outside of SMSGlobal's control can lead to minor SMS delays. Please try waiting 15 minutes to check if message delivery has been delayed.
 

5. Make sure you check the SMSGlobal coverage list.

If your country is not correctly listed on our global coverage list, it is possible that your destination is not fully supported. Please contact us with your country and country code, and our support team will investigate what can be done to resolve the delivery problem.
 

6. Contact SMSGlobal support.

If you have still been unable to receive your SMS password, our friendly SMSGlobal support team will be happy to help resolve the issue as quickly as possible. Make sure to provide your mobile phone number and the username you when contacting support.

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